Many people who begin using their very first web hosting account, or switch companies, usually have enquiries with regards to how certain things are carried out or run into problems when setting up different things such as e-mails, website settings, and so on. That’s why, lots of hosting companies have prepared documentation with the most popular questions and issues in order to help their clients get information quickly and easily. Consequently, the help desk support team members can devote more time to actual issues that particular customers may be encountering, because the solution for the smaller things will already be available on the Internet and clients will be able to easily cope with them without contacting the help desk team. Having comprehensive documentation is exceptionally important, particularly for new users without any practical experience whatsoever, as the hosting service involves an abundance of features and lots of individuals can get puzzled about what action to take. A good knowledge base can both help you do the things that you want and learn how the hosting service works in general.

Extensive Online Documentation in Hosting

Our hosting plans feature an exhaustive knowledge base where you can find info about all the predicaments that you could possibly come across and their resolutions. You can discover how to create and administer a mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your email client are correct, but nevertheless you are unable to send email messages, for instance. We have done our utmost to be as exhaustive as possible and to encompass all possible options in order to help you save time and to provide you with different solutions for every problem. The knowledge base includes educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, whilst if you prefer to browse the full article archive, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an elaborate online knowledge base for all our present and future clients, so in case you get a semi-dedicated server account through our company, you will be able to find any information that you are searching for at any moment. We have an immense number of informational help articles, which will help you understand better what is happening in your account – "What is PHP?" and "What are file permissions?" are just 2 examples. Our in-depth tutorials will help you accomplish anything you like – uncompress an archive, import a database, forward a domain name, and so on. Additionally, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a given problem and the feasible solutions for it. In case you’re not able to send e-mail messages or your domain name returns an HTTP 500 error message, for example, you can browse our knowledge base and recover the problem instantaneously. The articles can be accessed through each Control Panel section, as well as through the dedicated Help section.