The accessibility to the customer and tech support that a hosting company offers will tell you a lot for the services that they offer as well. In case you can use just e-mail messages and / or tickets, you have most probably come across some reseller and not the website hosting provider. When this is the case, you'll probably have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real website hosting company for extra assistance. If the provider provides you with different ways of communication with quick response time which are available anytime, they're almost certainly the top provider, not a reseller. Which means that you'll reap the benefits of prompt assistance and top quality support since they will have instant access to the servers where your account is. Whatever the trouble - technical or sales, it's always better to get hold of your hosting company right away through your favourite way of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance right away, so our hosting services include 24/7 support along with various ways of contact. If you do not have an account yet, you can phone us or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up buying a service that you can't use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. Unlike the majority of suppliers out there today, we reply to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we offer include 24/7 customer and technical support, which means that regardless of what issue you experience, you can get in touch with us and we'll help you straight away. Our guaranteed answer time for any e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the response time hardly ever is more than 20 minutes. We also provide phone support with multiple local numbers worldwide as well as a live chat, which means that you'll be able to contact us and receive more details about our services even if you do not have an account yet. We're able to help you with any question or a problem you have - payment methods, package features, email setup, website hosting account settings, and so on. If you employ our services, you will never encounter a situation where you should wait for a day or two to get a problem resolved like you may need to do with various other companies.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forvarious issues or questions associated with the pre-installed software your server is equipped with. If you haven't bought your virtual private server plan yet, you will be able to learn much more about our services by giving us a telephone call or by using the live chat service. For more tech problems, you will be able to send an e-mail or open a ticket from your billing Control Panel and you'll get assistance within no more than 1 hour no matter the time of the day, even on holidays and weekends. The typical reply time normally doesn't extend past 30 minutes. In case you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each VPS plan and our administrators will help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

If you aquire a dedicated server from us, you can get in touch with us anytime using a number of channels and the max time that you'll need to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we will assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any general questions or you would like to know more about our solutions before you order, you can use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you'd like to have support for third-party software that you are unable to set up or operate effectively, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.