If you have purchased a web hosting package and you’ve got certain inquiries associated with a particular function/feature, or in case you have bumped into some complication and you need support, you should be able to contact the respective customer support team. All web hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, due to the fact that the quickest way to resolve a problem most often is to open a ticket. This type of communication renders the responses sent by both sides simple to track and permits the tech support team members to escalate the situation in the event that, for example, a system administrator should interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to have no less than two separate accounts to touch base with the client care staff and to actually administer the hosting space. Constantly logging in and out of different accounts could often be a nuisance, not to mention the fact that it takes a very long time for the vast majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Hosting

Our hosting packages come bundled with an integrated trouble ticket system, which is an integral part of our in-house built Hepsia Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in one location – invoices, files, emails, tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a couple of mouse clicks without the need to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any particular issue even before you actually open a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you’d like to touch base with our technical support staff members, you’ll be able to submit a ticket straight from your Hepsia Control Panel instead of going through a totally different client support platform like you will have to do with the majority of web hosting companies on the market. Our integrated ticketing system will allow you to open a new ticket effortlessly and to look through older tickets using a clever search box. Moreover, you will be able to have a look at the relevant knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can perform all these activities without signing out of your Control Panel at any time, which implies that if you stumble upon any predicament or have an enquiry, you can contact our support engineers and fix the specific problem in less than one hour through one single platform.