In case you’ve got a site, a problem may always surface and it does not automatically need to be associated with the hosting service itself. For instance, something may go wrong when you bring a script up to date or some crucial content can be edited or erased by accident. Whatever the nature of the problem is, you’ll need to get in touch with the respective client support team and request them to retrieve a backup or to assist you in dealing with the problem that you’re experiencing. How timely they’ll do it will predetermine how much time your sites will be unavailable. For some websites such as community sites or e-shops, an oft-repeated downtime can too often mean lost visitors and cash. For this reason, it’s of principal importance that you use the services of a company that offers not only a good help desk service, but also a timely one.

One-Hour Response Guarantee in Hosting

Our hosting packages come bundled with a one-hour response time guarantee, which implies that regardless of what question or issue you may have, we will always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our help desk team members are available 24x7, even on legal holidays and weekends, which means that you’ll receive immediate assistance at any time. We understand how expensive time can be, so by the time we answer your email or trouble ticket, we will have looked into the issue and, if we haven’t discovered a solution, we will provide you with more details about what you have to do on your end – if the case necessitates this. With our support service, you can be sure that there will be someone to help you momentarily, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a trouble ticket through your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll receive a reply within less than 60 minutes. You can get in touch with us at any time in regards to billing, technical or general issues and given the fact that we are available 7 days a week, you will always get help in no time. Based on the specific question or issue, we’ll provide you with more details, solve the problem if it has been caused by something that’s within our reach or tell you what to do on your end if you need to alter a given setting for a software application that we do not have access to. You can just forget about waiting around for an entire day for each response. In reality, in the majority of cases we answer tickets and emails within twenty to twenty five minutes max.