Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Each help request you submit to us will be attended to within maximum 60 minutes. If for any reason whatsoever your ticket or email calls for further assistance from a server administrator, we will without delay forward it and leave a comment to let you know that your matter is being worked on. If you order the Admin Services package, all of the tasks included there will be performed at a time of your liking.

  • Top quality support service

  • A First–Class Client Support Service

  • Our customer support staff will be online for you 24–7–365 if you need assistance while working with the Website Control Panel or with any of the apps that we install for you on the dedicated web hosting server. Furthermore if you require assistance with all the ordinary admin tasks on your dedicated server, you can have a glance at our Admin Services package, that includes backup hard disk drive space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Website Control Panel with a fully detailed knowledgebase, which features elaborate explanations of its features and functionalities. Additionally, we have filmed in–depth video tutorials that will further instruct you how to perform a certain operation or resolve a common problem. All the how–to articles and the tutorial videos are readily accessible from each section of the Website Control Panel through the Videos and Help buttons in the top right corner.