Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Website Control Panel you’ll find a detailed Help Center section offering many help articles and commonly asked questions. They are contributed by our support team of skilled technicians. Simply fill in your question and our intelligent platform will give you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • We have prepared a selection of educational video tutorials that detailedly show how to remedy a common issue associated with your hosting packages account. You can find the instructional video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a round–the–clock customer support service and a 1–hour support ticket response time guarantee. Our knowledgeable customer service technicians will be available to you 24x7x365 to answer your enquiries and to deal with any issue that you may run into. Just send a trouble ticket from the Help section and we’ll reply back to you in no time.