Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Each ticket that you post to the tech support staff will be handled in up to 60 mins. The regular problems shall be solved right away. However, if the help request you have sent calls for aid from a qualified administrator, we will address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We’ll be online for you 24/7/365 to provide you with advices and tech support and to aid you with any issue that you could possibly come across when monitoring your virtual server. We can support you with all installed in advance programs, including your OS, server administration panel (with regards to the VPS type) and the Website Control Panel designed entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • An extensive and routinely updated knowledge base is integrated into our custom–built Website Control Panel. It offers you quick tips about how to perform all the essential website management duties. The Help area supplies comprehensive how to article tutorials and step–by–step video lessons. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.